Warranty Info
Every BFX build is backed by real support — not a faceless policy.
3-Month On-Site Warranty Policy
Every Build Factory X system comes with 3 months of guaranteed on-site support across South India (Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, Telangana, and Puducherry) from the date of delivery.
Coverage & Distance Policy
- South India (Guaranteed): On-site technician visits are 100% guaranteed for hardware failures across South India within the 3-month coverage period.
- Longer Distance Locations: For regions outside South India or remote extended-distance locations, on-site technician visits will be provided if any member of our team is free/available. If our team is unavailable due to distance, physical on-site visit is not applicable.
- Full Assistance Guarantee: If an on-site visit is not applicable due to distance or availability, Build Factory X will assist you in every way possible — including remote diagnostics, guided troubleshooting, component pickup/RMA coordination, and complete warranty handling.
Lifetime Technical Assistance
Beyond the 3-month window, you receive lifetime technical assistance via WhatsApp, phone, and email. Got a driver issue, a Windows problem, or just need advice on an upgrade? We're always reachable.
Component Manufacturer Warranties
Individual components in your system carry their own manufacturer warranties. Since these vary greatly depending on the brand and specific component type, exact durations are not listed here. You will receive all original component invoices with your build, enabling you to claim these warranties directly from the manufacturers if needed after the BFX on-site coverage period.
What Voids the BFX Warranty:
- Unauthorized disassembly or modification of any internal component.
- Physical damage due to drops, liquid spills, or environmental exposure.
- Damage caused by power surges without a UPS/surge protector.
- Overclocking beyond safe manufacturer-rated limits causing hardware failure.
- Tampering with BIOS settings that were set during our build process.