Privacy Policy
How we collect, use, and protect your data.
1. Data We Collect
When you use Build Factory X, we collect the following information to process and fulfil your orders:
- Full Name, Email Address, and Mobile Number (provided during registration, quote request, or checkout).
- Delivery Address (street, landmark, city, PIN code) for shipping and verification.
- PC Build Configuration Selections, order history, and budget preferences.
- System Rate-Limiting: Login and AI usage are rate-limited to ensure system safety and abuse prevention.
2. How We Use Your Information
We use your data strictly for legitimate operational purposes:
- To assemble, benchmark, and ship your custom PC order.
- To communicate real-time build status updates and tracking details via WhatsApp, SMS, or Email.
- To facilitate manufacturer warranty claims, invoice records, and after-sales support.
- To prevent spam, fraudulent transactions, and unauthorized access.
We never sell, rent, or trade your personal information to third-party advertisers or data brokers.
3. Data Storage & Security
- All sensitive customer records are stored securely with industry-standard encryption.
- Passwords and authentication credentials are managed securely via Firebase and encrypted session tokens.
- Online payments are processed through RBI-authorized payment gateways (such as Razorpay/UPI/Cards). We never store your raw CVV, UPI PIN, or bank passwords.
4. BFX Vesper Advisory, Voice Dictation & Session Data
- Advisory Interactions: Questions and hardware preferences submitted to BFX Vesper are processed strictly to generate contextual hardware recommendations, check order statuses, and facilitate site navigation.
- Voice Dictation (Speech-to-Text): Voice input is handled on-device via your web browser's native Web Speech API or secure temporary transcription. Raw voice audio is never stored permanently, sold, or shared.
- Session Continuity: Chat message history is stored locally in your browser's `sessionStorage` solely to preserve continuity across page visits (e.g., between the configurator, prebuilts, and checkout). You can clear this history anytime via the "Clear Chat" button.
5. Contact Us Regarding Your Privacy
If you have any questions or wish to request data updates, contact us directly:
- Email: buildfactory@zohomail.in
- Location: Plot No: 15, Saradha Nagar, Chitteri Road, Thorapdi, Vellore - 632002, Tamil Nadu, India
- Direct Phone: +91 99444 08977 / +91 78701 82384