Shipping Policy
Every build ships carefully — stress-tested, packed, and tracked.
Build & Dispatch Timeline
All systems are hand-built to order. After your payment is confirmed and components are procured, the typical build-to-dispatch timeline is:
Build & Testing
3 – 7 Business Days
Assembly, cable management, BIOS tuning & stress testing.
Packaging
1 – 2 Business Days
Careful foam padding and double-boxing for safe transit.
Delivery
3 – 5 Business Days
Shipped via a trusted courier with tracking.
Total estimated delivery time: 7 – 14 business days from order confirmation. We will call you on the mobile number provided before dispatch.
Shipping Locations
Build Factory X currently ships across India to all major cities and most PIN codes. If you have concerns about delivery to your specific location, please contact us before placing your order.
Shipping & Personal Delivery Policy
To ensure that your custom PC or prebuilt rig arrives in pristine condition, we do not ship via standard parcel couriers. Instead, Build Factory X personally hand-delivers your PC. We travel using the safest modes of public transport (like trains or buses) to protect sensitive components like graphics cards and tempered glass from rough handling.
Shipping Rates & Travel Expenses
- Tamil Nadu (Free Delivery): Personal hand-delivery is completely free of cost to any location within Tamil Nadu.
- Other States / Outside Tamil Nadu: For deliveries outside Tamil Nadu (such as Kerala, Karnataka, Andhra Pradesh, Telangana, or North India), customers are required to cover only the actual travel expenses (bus or train ticket fare) of our delivering team member. Build Factory X does not charge any administrative or markup shipping fees.
- Direct Safety Assurance: Personal transit means your build is supervised at all times during travel, avoiding the high risk of component damage associated with typical box-couriers.
Pre-Dispatch Verification Call
Before every build is shipped, we personally call you to confirm your delivery address, share the order summary, and answer any last questions. This ensures there are no surprises at delivery.
Mandatory Unboxing Video
To protect yourself and to be eligible for any transit damage claims, you must record a continuous, uninterrupted unboxing video when receiving your order. Damage claims without an unboxing video cannot be processed under our refund or warranty policy.
Order Tracking
Once your order is dispatched, you will receive a tracking number via WhatsApp and email. You can also use the My Orders page on our site to view your order status in real time.
Questions about your shipment?
Reach out via WhatsApp or email and we'll get back to you promptly.