Cancellation & Returns Policy

1. Cancellation Policy

• Custom Built PCs & Prebuilt Rigs: Once an order is confirmed and component procurement/assembly begins, orders become non-cancellable and non-refundable.
• Because custom parts are allocated and prepared specifically for your build, cancellations cannot be processed mid-assembly.

2. Replacement & Transit Damage Terms

• Transit Damage Guarantee: If your system arrives with physical shipping damage or incorrect parts, you must report it within 24 hours of delivery with unboxing video proof.
• We will arrange priority pickup or direct technician replacement for damaged components immediately at zero extra cost.

3. Defective Component Resolution

• In the rare event of a component failure within the first 3 months, our team handles remote diagnostics and coordinates with the manufacturer service network for a prompt replacement.

4. Support Contact for Assistance

For any replacement or claim inquiries:

• WhatsApp / Phone: +91 99444 08977 / +91 78701 82384
• Email: buildfactory@zohomail.in
• Operating Hours: 10:00 AM – 8:00 PM IST (Mon – Sat)