Cancellation & Returns
Our unified policy covering cancellation terms, replacement terms, refund terms, and contact information.
Cancellation Terms
All orders placed on our website—including Custom PC builds and Prebuilt systems—become strictly non-cancellable and non-refundable once they are confirmed and processed.
Since component procurement, system assembly, or preparation for packaging starts immediately upon order confirmation, we are unable to accept cancellation requests or issue refunds once the order is in progress.
Replacement Terms
Custom PC Builds: We do not accept returns or exchanges for custom builds once delivered, unless there is a manufacturing defect or persistent hardware failure that cannot be resolved under our standard warranty support.
Transit Damage & Incorrect Shipments: If your order arrives physically damaged or is incorrect, you must report it to us within 24 hours of delivery.
Mandatory Unboxing Video
To protect yourself and be eligible for any transit damage claims, you must record a continuous, uninterrupted unboxing video when receiving your order. Damage claims without a valid unboxing video cannot be processed.
Once verified, we will arrange for return shipping of the damaged/incorrect item and provide a replacement at no additional cost.
Refund Terms
If your cancellation request or return is approved under the conditions mentioned above:
- Refunds will be processed back to the original payment method used during checkout (Net banking, Credit/Debit card, UPI, or wallet).
- Refunds are handled securely via our payment gateways, Zoho Payments (Zoho Pay) and Razorpay.
- The refunded amount will typically reflect in your account within 5 to 7 business days, depending on your bank or card issuer's processing cycles.
Non-Returnable & Non-Refundable Scenarios:
- Software licenses, custom OS installations, or games installed on your build.
- Systems or components subjected to manual mishandling, unauthorized disassembly, or improper modifications by the user.
- Environmental, liquid, or pest damage post-delivery.
- Components damaged due to extreme overclocking beyond manufacturer limits.
Contact Information
Have questions about our cancellation, replacement, or refund policies? Reach out to us.